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Newsletter Archive: 2004
Do You Manage A Website Or A Warehouse?
There are two types of people involved in websites today: those who see content as an asset, and those who see it as a commodity. The latter better start looking for a new career.

http://www.ctoupdate.com/2004/1207.html
12.07.04
Disaster Recovery: A Critical Business Issue
In today's environment, the effects of a long-term operations outage could have catastrophic consequences to an organization, making contingency planning a critical business issue rather than exclusively a data processing issue.

http://www.ctoupdate.com/2004/1116.html
11.16.04
To Each His Own
I give a fair number of speeches for conferences and private IT department meetings, and there's almost always a chance for questions and answers during the formal presentation.

http://www.ctoupdate.com/2004/1019.html
10.19.04
Microsoft Great Plains Installation – Overview For IT Director/Controller
This is short article, written in question/answer/FAQ style to give IT Director/Controller balanced top level information on Microsoft Business Solutions Great Plains implementation. If you have decided on Microsoft Great Plains as main accounting and ERP system you need to know some technical details on Great Plains installation and implementation and what is going on behind the scenes. As of right now the current version is Microsoft Great Plains 8.0

http://www.ctoupdate.com/2004/1005.html
10.05.04
Web-based Project Management
QuickBase is Web-based, so you can view the latest information, then share it instantly with anyone on your team. No more details falling through the cracks or not knowing who was responsible for a particular task.

http://www.ctoupdate.com/2004/0907.html
09.07.04
Questions Trump Answers
Information technology people tend to be answer people. When users, managers, family members or even random people from the Internet have questions, we're right there with the answers, because we're always the smart people. One of the first things we learn in school is that being smart means having the answers.

http://www.ctoupdate.com/2004/0817.html
08.17.04
IT governance is on the hot seat
Before Allstate Insurance Co. formed a capital spending committee with IT governance responsibilities about 18 months ago, the process of prioritizing IT projects typically was decided by "whoever spoke the loudest or whoever had the biggest checkbook," said Chief Technology Officer Cathy Brune.

http://www.ctoupdate.com/2004/0720.html
07.20.04
When modelling business processes, upside down is the right way up
One of my all time favorite ideas in problem solving is from the Hungarian mathematician George Pólya. It is known as Pólya's Inventor's Paradox. It comes in many forms but the easiest is this:


http://www.ctoupdate.com/2004/0615.html
06.15.04
Evaluating ROI For Anti-spam Initiatives
Nearly 36% of all e-mail messages received today are spam, according to a recent NetIQ study of 750 small and large organizations worldwide. That's a 6-fold increase over the past three years. The issue has reached such epidemic proportions that if its growth goes unabated, it can potentially ruin the utility and business value of e-mail.

http://www.ctoupdate.com/2004/0601.html
06.01.04
The demise of Hara-Kiri computing
If you disembowel any run-of-the-mill software application and examine its entrails - the software - you will notice that a significant amount of effort goes into dealing with errors. Pass within hearing distance of a white board when application developers are sketching a design and you will hear lots of questions of the form "what if X happens?".

http://www.ctoupdate.com/2004/0518.html
05.18.04
Protecting Your Software Investment in Case of a Merger or Acquisition

Critical work in your organization is directly tied to the fate of your software vendors. So when PeopleSoft buys J.D. Edwards or Oracle attempts a hostile takeover of PeopleSoft, you are understandably nervous. Your nervousness usually does not stem from your love of PeopleSoft, J.D. Edwards or Oracle, but because the future of the software products you use everyday to run your business is now questionable at best and in jeopardy at worst.

http://www.ctoupdate.com/2004/0504.html
05.04.04
The Top Three Problems IT Managers Face and How to Overcome Them
Today’s business environment has changed drastically from just a few years back. Rather than working exclusively with equipment, data, and systems, today’s IT managers face issues such as cross training, personnel management, interdepartmental communication, and a widening job scope for all IT employees.

http://www.ctoupdate.com/2004/0420.html
04.20.04
How To Sell: SMEs - Can you manage?
Always a company to spot an opportunity, PC World Business is heavily promoting its remote managed service package to the SME market.

http://www.ctoupdate.com/2004/0406.html
04.06.04
What Kind Of Manager Are You, Anyway?
It's often said that there are two types of managers: those who manage things and those who manage people. And a great divide of misunderstanding lies between them, rarely to be crossed or reconciled.

http://www.ctoupdate.com/2004/0316.html
03.16.04
Clawing Through Change
Some of the most important lessons I've learned about transforming organizations came from the struggle to shed an unpleasant habit. During high school and most of college, I was a fingernail biter. It's one of those nasty nervous habits that no one feels good about. My jagged, raggedy, nibbled, nubbin nails were a constant source of embarrassment.

http://www.ctoupdate.com/2004/0217.html
02.17.04
Is The Value Worth The Risk?
When you invest in a major IT project, you expect significant value. If you didn't, you wouldn't start the project. At some level you know that achieving the value is not going to be risk free. Here's the $64,000 question. Is the value worth the risk? Many IT software vendors would prefer you think only about the value and not about the risk. Their sales process may not include helping you understand the risks you will have to manage to gain the value.

http://www.ctoupdate.com/2004/0204.html
02.04.04
Embrace Politics To Enhance IT/Business Alignment
Every January, we're treated to a plethora of surveys about IT executive priorities for the next year. From year to year, the top one or two items seem to change, but virtually everything below that level stays the same. Beyond the current hot topics, the priorities and problems of IT departments tend to be relatively stable.

http://www.ctoupdate.com/2004/0120.html
01.20.04
Preparing A Contract With An Outsource Service Provider
When your in-house expertise and/or budget doesn't allow you to implement a vital IT development project, it's time to weigh the advantages and disadvantages of outsourcing. If you finally decide to outsource your project, you have to choose an outsource service provider (OSP) that best fits your needs. The next step - a most important and responsible one - is negotiating and preparing a contract.

http://www.ctoupdate.com/2004/0106.html
01.06.04