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July 09, 2010
Boosting IT Productivity Through Social Computing
By Bill Ives
IT is sometimes portrayed as the bad guy or the obstacle in the enterprise 2.0 space as some times they attempt to block or curtail social media activities. Forrester's Nigel Fenwick presents a nice twist to this view by offering research on how social computing can boost IT productivity. I saw Nigel at the recent Enterprise 2.0 conference in Boston so it is nice to get a review copy of this report.

I really liked the report's summary. It concluded that their "survey of social media users indicates that IT staff increase productivity by adapting Social Computing to their role. CIOs should enthusiastically embrace social media as a means for boosting IT productivity while also giving IT staff...

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