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06.15.04

When modelling business processes, upside down is the right way up
One of my all time favorite ideas in problem solving is from the Hungarian mathematician George Pólya. It is known as Pólya's Inventor's Paradox. It comes in many forms but the easiest is this:

Simplify by solving a more general problem.

In my day to day work in commercial IT, I find a variant on this aphorism more appropriate:

You will need a solution to the more general problem. You will end up doing a costly rip and replace to get it, unless you address it now.
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The Best Developers Can Make Poor Architects
I am frequently reminded of the quote "In a hierarchy every employee tends to rise to his level of incompetence" from The Peter Principal. I am reminded of this as I watch technical people get promoted into areas of management. I have a handful of examples of managers that I have run into who were promoted to (or above) their level of incompetence that I will not subject you to.

Recently, I have seen crystal clear examples where this occurs even within software development. Someone does not need to go outside of software development and into management to be promoted to his or her level of incompetence. There are plenty of opportunities to be promoted to a level of incompetence within the software development ranks.
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Avoiding Enterprise Project Failures
Projects are no longer regarded as isolated units, but are interrelated to one another within an enterprise and between enterprises for two reasons:

- Increasing complexity of globally distributed networks

- Demands of highly competitive markets for faster and more efficient deliveries and uninterrupted replenishment of high-quality products for less cost to targeted points of the networks
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Breaking Away: Creating Business Value through Information Technology
For any organization seeking to achieve high performance, the role of information technology has never been more vital. The extraordinary abundance and easy accessibility of information mean that its very nature is changing. The tools and technologies used today to gather and share information are contributing to an ever-expanding list of new uses for information, in both business and government. Meanwhile, increasingly advanced, cheaper computing power and data storage have simplified the management of this avalanche of words, numbers and images.

These forces have combined to give companies an unprecedented opportunity to use IT to create business value, the ultimate standard for measuring high performance. For most companies, this will involve three steps: reassessing their information technology plan and approaches; investing carefully to support their IT plan; and mastering the capabilities needed to realize that plan.
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Report: CIOs Must Sit at Management's Table
The best IT organizations are run by administrators who have immediate access to top executives and have input on the running of the business.

And whether or not the CIO reports directly to the CEO matters much less so.
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Report: Top companies spend less on IT, more on outsourcing
The best-performing IT departments typically spend less on technology and personnel and take different approaches to outsourcing than do their peers, according to an examination of 200 customer benchmarks being released Monday by The Hackett Group. Top-rated IT operations on average spend 18% less per end user on technology and operate with 36% fewer staffers than average companies, according to Hackett's benchmarking study. The information in the report is drawn from an analysis of customer benchmarking tests that The Hackett Group conducted over the past 18 months. The data for this study was gathered in March.
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